Working with PayPal

At dscout, we use PayPal to pay our scouts. PayPal is an online platform that allows us to send money to our scouts easily without you accruing any fees. We understand that our scouts’ familiarity with PayPal may vary.

Therefore, if you have any questions about how dscout uses PayPal to send you your reward, please choose one of the following statements that best describes your situation:


Creating a PayPal account

If you’ve never worked with PayPal before, don’t sweat it! Creating a PayPal account is as simple as creating a dscout account. Check out the steps below or the helpful walkthrough in this section.

  1. Go to www.paypal.com
  2. Click on the Sign Up button on the top right corner of the screen
  3. Choose Personal Account and click Continue
  4. Fill out your profile and confirm your account.

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If you don't have a PayPal account set up, but dscout has just tried to pay you, you'll receive a few emails with information on how to move forward with creating your account. The emails you'll receive are:

  • An email with the subject You have a payout from PayPal (service@paypal.com) letting you know that we tried to pay you, but that your email isn't linked to a PayPal account
  • An email with the subject Mission payout failed from dscout (participate@dscout.com) letting you know that we tried to pay you, but that there was an error

To claim your money, you can follow these steps:

  1. Log into your email and find the email from PayPal (if you don't see it right away, it could be in your spam folders. Search service@paypal.com in your inbox).
  2. Look for the email with the subject line You have a payout. When you've found it, click into it.
  3. Scroll down and click on the button that says Claim your money.
  4. Choose a password and click Next (if you have an account under a different email address, you can log in here by clicking Sign in instead).
  5. Enter your personal information (first name, last name, street address, city, state, zip code, and phone number) on the next screen and hit Confirm.
  6. You'll receive another email from PayPal asking you to confirm your email address.
  7. As soon as your information registers, your account with PayPal will be set up and you'll be able to access your money!

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Confirming your email address on PayPal

If you have a PayPal account, but haven't confirmed your email address associated with the account, you'll receive an error when we try to pay you. To fix this problem, follow these steps:

  1. Log into your PayPal account.
  2. Click on the Gear icon on the top-right corner of your screen to access your account settings.
  3. Locate the Email section
  4. Click on the Confirm button next to your primary email. PayPal will send you a confirmation email.
  5. When you receive that email, click on the Confirm My Email Address button.
  6. Enter your password to finish confirming your email.

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My dscout and PayPal email addresses are different

If your dscout and PayPal email addresses are different, this actually isn’t a problem. All you’ll need to do is add your dscout email address as an alias in your PayPal account. To do that, follow the steps below (or check out the sweet walkthrough):

  1. Log in to your PayPal account.
  2. Click the Gear icon next to Log out on the top-right corner of your screen.
  3. Locate the Email section on your Account page.
  4. The + icon on the top right corner of the box will allow you to add your dscout email address as an alias.
  5. Make sure to double check your alias email address for a confirmation email from PayPal.
  6. Locate the email and click on Confirm my Email Address
  7. Enter your password for your primary account to confirm your alias email address.

Any payments sent to your additional email addresses will appear in your primary PayPal account. Hooray! 

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My dscout and PayPal email addresses are the same

If your dscout and PayPal email addresses are the same, then you’re good to go! When we send out rewards on the specified pay date, we’ll send it to your dscout email address and you’ll get an email notification from PayPal letting you know you’ve been paid.

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Verifying your PayPal account

PayPal provides a helpful to-do list that walks you through confirming your PayPal account. If you’re ever unsure about whether your PayPal account is verified, simply follow these directions to find out:

  1. Log in to your PayPal account.
  2. Click on the Notifications icon next to the Gear icon on the top right corner of your screen.
  3. If you have items that need resolving, you’ll need to complete them to verify your account. Learn more here.
  4. If your account needs extra verification, your account might be blocked from completing some of PayPal's key features. 

If your emails are the same or you’ve added your dscout email address as an alias and you have no account limitations, but you’ve received a payment failure email from dscout, you can easily try these methods to help troubleshoot the problem.

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Claiming your incentive if your default currency is not USD

Since we are a company based in the United States, the majority of our projects are paid out in in the United States Dollar (USD). If your default currency is not in USD and we paid you in USD, you may have to log in to PayPal to add USD to your list of accepted currencies. To do so, follow these steps

  1. Log into your PayPal account
  2. Click on PayPal balance while on your Summary page
  3. Click + Add a currency
  4. Select and add United States Dollar (USD)

As soon as you’re done adding USD to your currencies, you’ll be able to claim your reward and convert it to your default currency. You’ll also be notified by PayPal via email with instructions if this pertains to you.

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Connecting your bank account to PayPal

After you receive your reward, it'll be available to you in your PayPal account. If you want to transfer it to your bank account, however, you'll have to add your bank to your PayPal account. To do so, follow these steps:

  1. Log into your PayPal account.
  2. Click on the Link a card or bank button on the bottom-right corner of your screen.
  3. Choose between Link a debit or credit card and Link a bank account. For the purposes of this tutorial, choose Link a bank account.
  4. Choose your bank.
  5. Choose to enter your account number manually or link your bank directly by logging in with your bank's username and password.

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Troubleshooting your PayPal reward

If your emails are the same or you’ve added your dscout email address as an alias, but you’ve received a payment failure email from dscout, you can try these methods to help troubleshoot the problem. 

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