Tutorial 4: Managing Active Missions

You've screened your scouts and added them to your project's first mission, or you've brought your own participants and added them directly to your project's first mission. Nice work! Now you're ready to view submitted entries, monitor progress, and interact with your scouts in real-time using the dscout dashboard at dscoutapp.com

This guide explains how to effectively communicate with scouts, start the process of organizing entry data, and help troubleshoot any issues scouts have while participating.

Managing Active Missions

  1. Monitor Incoming Entries
  2. Open subsequent parts if you’re running a Manual mission
  3. Message Scouts with Requests and Reminders
  4. Close Mission and Compensate Scouts

PRO TIP: Managing a mission is a hands-on process. It's essential that you view entries as soon as they are submitted so you can 1) make sure scouts are correctly interpreting your mission instructions 2) open subsequent parts if you chose to do so manually, and 3) discover trends and see how your project is progressing as a whole before jumping into analysis.


1. Monitor Incoming Entries

You'll use the "Entries" page to see the data scouts are sending you, and the "Scout Management" page to communicate with them. You can look at incoming entries in four different view modes (by scout, by date, by group, or by part), and start investigating and organizing what scouts are sending you using bookmarks and filters.

Grid View

Click the "Grid" icon tab on the top left tabs of the “Entries” view to view all scouts and all entries that they submitted. The default grid view shows you all entries by each scout, but you can sort entries a variety of ways using the “Sort By” dropdown above the entries—for example, sorting by date is useful if you are interested in viewing new entries as soon as they are submitted.

Summary

Click the “Summary” icon tab on the top left tabs of “Entries” to see chart visualizations of your entries’ data or of the segment you've filtered.

Map

Click the “Map” icon tab on the top left tabs of “Entries” to see the different local/national/international locations your entries are coming from. 

Bookmarks

Flag an individual entry with a single click using the bookmark icon while viewing an entry at the top right corner of the entry.

Notes/Comments

Click the "Notes" tab on the scout sidebar to write a note about a specific scout's entry for the benefit of your colleagues (Scouts do not see notes). Scroll down your entry to see a comment section so you can write comments that gets sent straight to the scout who submitted the entry. When you send a comment to the scout, they will receive a notification in the app, or as a push notification if they have those turned on. 

Filters

Click the filters menu on the left sidebar in “Entries” while viewing all your participants' entries to discover trends and isolate data. You can apply filters with regard to your close-ended questions, demographic info, scout groups or rankings, tags you and colleagues apply, or bookmarks. To see visualizations of the segment you've selected, just click on the "summary" icon tab on the top tabs.

2. Open subsequent parts

When building your mission, you have the option of opening parts to scouts automatically or manually. 

  • If you choose to run an automatic mission, as soon as scouts complete the required number of minimum entries for a part, the next part will automatically open for them. In other words, as soon as you launch an automatic mission, all its parts are finalized & opened to scouts. 
  • If you choose to run a manual mission, you’ll have control of when subsequent parts are opened for your scouts, so it’s important to monitor the progress of your scouts in “Scout Management,” and open new parts for them when appropriate. When you launch a manual mission, only the 1st part is finalized and opened.

3. Message Scouts with Requests and Reminders 

Once your mission is launched and entries start to roll in, you'll use “Scout Management” to send requests or reminders to scouts and see who has accepted your mission. Take a look at the invite status article to see definitions of each progress status. You’ll be able to filter scouts by progress, which will make it easier to send bulk messages  to the right scouts. Click “select all,” or on each scout row for whom you would like to send a message.

PRO TIP: You'll want to send all scouts a series of messages that welcome them to your mission, give them a heads up when the due date is coming up, and thank them for their participation. You'll also want to send individual scouts messages to keep them on track and engaged. 

Sending a Welcome Message & Giving Constructive Feedback

Once you've invited all the scouts you want to participate, send them a group welcome message to let them know you're excited about seeing what they come up with, and that you are available to answer questions. To send them all a group message, click on “Select all” on the scout table in “Scout Management.” (Scouts will get an email and push notification letting them know their dscout mission leader has sent them a message.)

It's also important to monitor incoming entries after launching a mission so you can send scouts positive reinforcement or constructive criticism. Letting scouts know they're doing a good job encourages them to keep doing a good job, and the earlier you catch scouts who are off base, the better chance you have of correcting their behavior. Just click on a scout's row in “Scout Management” to send them an individual message. 

PRO TIP: Have a scout who's not submitting what you were expecting? Message him or her explaining what's wrong and how they can correct the problem. Scouts want to do a good job for you, but sometimes they need help understanding exactly what you need.

If Scouts Have Trouble Submitting Entries 

If scouts report they're having trouble submitting entries, ask them to check their network connection and to get on WiFi if possible. More often than not, scouts just need to resubmit their entry with a better connection. If that doesn't work:

  • Check to make sure they have the most updated version of dscout by directing them to the App Store (for iPhone users) or Google Play (for Android users).
  • Have them force quit the app and restart. They can also delete the dscout app altogether and then reinstall it. They'll lose entries that haven't been submitted successfully, but any submitted entries are safe.
  • If your scout is still struggling, let them know they can view the scout help & support page or this handy troubleshooting guide straight from the dscout app by viewing their profile information and tapping "help and support" then "knowledge base." They can also email dscout tech support directly at help@dscout.com and we'll help out any way we can!

Last Chance Reminder

Before your mission closes, send a group message to all the scouts who haven't finished yet giving them a heads up that time is running out! Be firm but cordial. Scouts are busy folks, but they want to do good work!

Close Mission and Compensate Scouts

To close your mission, click the "close mission" button at bottom right corner of the green status bar while viewing “Setup”. After a mission is closed, scouts can no longer submit entries, but you can still communicate with them. You can also close a scout in “Scout Management” individually by clicking on an individual scout row then clicking "close" on the toolbar that shows up on the table upon row selections.

If scouts will complete more parts in your project, be sure to remind them how many parts they'll need to complete to earn their incentive. If this is the final part in a mission, let scouts know that the scout payments team at dscout will make sure they get paid via PayPal within 2 weeks.

Compensating Scouts

If you ran a screener and recruited your participants through dscout, we'll start the process of compensating your scouts for a 10% fee as soon as the final mission in your project closes. If you brought your own participants, you'll be in charge of making sure they are compensated as promised.

Once your mission is closed and your scouts have been compensated, you'll be ready to dive into Tutorial 5: Analyze Your Data.

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