> For the complete documentation index, see [llms.txt](https://help.dscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dscout.com/dscout-ai/dscout-mcp/troubleshoot-the-dscout-mcp.md).

# Troubleshoot the Dscout MCP

{% hint style="info" %}
**Note:** The Dscout MCP is currently in closed beta, meaning only certain users have access and the feature will undergo changes prior to general availability. For more information, contact your Dscout Account Director.
{% endhint %}

While hopefully a rare occurrence, you may run into issues when using the Dscout MCP. Refer to the errors or situations below for guidance on how to get moving again:

<details>

<summary>Authentication error</summary>

The Dscout MCP uses your standard Dscout credentials for authentication. Verify you're entering the correct email and password, or using the correct SSO method, when prompted.

</details>

<details>

<summary>Account not approved/available</summary>

The Dscout MCP only works on Dscout accounts that it's been granted access to. If your AI tool has trouble accessing your Dscout account, reach out to your Dscout Account Owner or Account Director.

</details>

<details>

<summary>Figma/prototype error</summary>

If the MCP is struggling with a Figma file or prototype, there may be a permissions issue with the file itself. Ensure you have access to the file yourself, then verify your AI tool also has access.

For example, you may need to reconnect your Figma connector if you're having trouble accessing a Figma prototype.

</details>

<figure><img src="/files/Wx8bLj4h4sGXkBlwhY6r" alt="" width="563"><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.dscout.com/dscout-ai/dscout-mcp/troubleshoot-the-dscout-mcp.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.