Once you've launched your mission, the dscout mobile app makes it easy for scouts to get started. Still, there will be times throughout your Diary fieldwork when you will need to communicate with scouts directly. 

Read on for information about how to send messages to scouts, as well as plenty of sample messages for you to use!

Messages vs. comments

dscout Diary offers two different methods to communicate with scouts:

Messages are best for logistical messages to scouts, such as due dates, reminders, and general questions.

You can send messages in bulk by selecting multiple scouts at once. Filter by progress on the lefthand side of the Manage page to expedite this process.

Comments are tied to specific entries, and are best for research-related messages and questions for scouts – especially follow-ups.

Both comments and messages are exportable, so you'll be able to save and analyze them outside of the platform.

When to message scouts & example messages

Introduction messages

When scouts are first invited to your mission, they will receive the invite message that you included in your mission design. Once they accept, though, it is a good idea to send a quick message introducing yourself and giving some context for the mission. 

Examples:
Hi there! My name is Elyse, and I'll be your mission leader! As a reminder, your first entry is due TONIGHT in order to secure your spot in the mission :) In this mission part, we want to see a variety of entries showing us your life as a student at Hogwarts School of Witchcraft and Wizardry. Let me know if you have any questions – I'm here to help! You can also reach out to
help@dscout.com to address any technical problems. 

-- 

Hello, scouts! Thanks for accepting this mission – we are so excited to get started. Over the next two weeks, you'll be testing out some new products in our line. To ensure that your products arrive in time, we need you to complete Part 1 ASAP! Let me know if you have any questions, and feel free to email help@dscout.com if you encounter any technical problems.

Reminder messages

To encourage active participation throughout the mission, it's important to send scouts reminder messages. Keep these messages friendly and supportive! 

Example:
Good morning, scouts! Remember, your entries for Part 2 are due TOMORROW at 11:59pm CT! We're so excited to hear about your underwater basket weaving experiences. Please feel free to reach out with any questions, and email
help@dscout.com if you encounter any technical difficulties! Thanks :) 

Invited scout messages

If a scout's status is still "Invited" after a day or two, you may want to send a quick message to encourage them to accept. 

Example:
Hi there, Katie! We loved your application to this mission, and sent you an invite, but we haven't heard from you yet. If you're still interested in participating in this project to earn $60, please hit "Accept" no later than TONIGHT at 11:59pm! 

Coaching / redirection messages

Sometimes, a scout might misunderstand a question prompt or submit an entry that doesn't quite hit the mark. Send a positive but firm message to get the scout back on track.

Examples:
Hi, Austin! Thanks for getting started on this mission. I noticed that in your video for Part 1, you showed us where you were, but didn't narrate what makes it a "hidden gem" in your neighborhood. In future entries, we need you to talk us through the whole experience. Be sure to read the question prompt carefully! Let me know if you have any questions about this.

-- 

Thanks for submitting 5 entries for this mission, Emily! Even though you completed the minimum entry requirement, we need you to submit a few more entries specifically showing us how you choose a brand of pet food for your dog.

While it's great to hear about how you care for your dog in general, this mission is primarily about pet food, and we weren't able to see your shopping journey! Can you submit a few more entries in Part 2? We'll give you until TOMORROW MORNING at 9:00am EST to get these extra entries in. Let me know if you have any questions.

New part reminders

When a new mission part opens, it's a good idea to send scouts a quick update. 

Example:
Happy Friday, scouts! :) Part 4 of this mission is now open. In this part, we want to hear your funniest knock-knock jokes! You'll need to submit 3 entries by 10/18 at 11:59pm CT. 

Upload error messages

Sometimes, a scout's photo or video will not upload properly. This is usually the result of internet connectivity problems. 

Example:
Thanks for submitting an entry to Part 2! Unfortunately, it looks like your video failed to upload. Could you follow these instructions to retry the upload:
https://help.dscout.com/article/166-what-if-my-entries-dont-upload ?

If the error persists, talk to your research advisor. The scout can email the media file to help@dscout.com with the subject line "Attn: [research advisor's name]," and we will be able to upload the file manually.

Payment questions

Scouts may reach out with questions about payments. If dscout is handling payment processing for your project, you can always direct them to email payments@dscout.com with questions. 

Example:
Thanks for reaching out! After the mission wraps, you'll get an email from PayPal within two weeks – or 10 business days – indicating that your payment is ready. Just make sure to claim this payment within 30 days, and spend it however you'd like. You've earned it! :) You can read more about getting paid for scouting here: https://help.dscout.com/article/172-getting-paid-for-scouting-via-paypal .

Missing scout messages

If a scout is unresponsive, you'll want to close them out of the mission and send a quick message letting them know.

Example:
Hi, Charles! We know that sometimes life gets in the way, but we haven't received the required entries you need to complete this mission. We've closed this mission for you, but we hope to see you in another dscout mission soon!

"Last chance" reminders

Before your mission closes, send a group message to all the scouts who haven't finished yet giving them a heads up that time is running out! Be firm but cordial. Scouts are busy folks, but they want to do good work!

Example:
Good morning, scouts! This is just a reminder that you'll need to submit all 4 entries for Part 7 by TOMORROW at 11:59pm in order to receive your $150 reward! We're excited to hear about your experience as a circus performer. Please let me know if you have any questions.

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