There could be a number of reasons why your entries or media files aren’t uploading properly. The factors that affect the success of your upload can range from the size of your attached media file to the strength of your internet connection.

For successful uploads, we recommend that you do the following:

  • Make sure your app is up to date. Check the App Store or Google Play Store periodically for updates to the dscout mobile app to make sure you’re on the latest version.
  • Establish and participate while on a strong internet connection. Try to connect to trusted wifi networks or use your own mobile device’s data when uploading. Firewall and poor connections are often the cause of failed uploads.
  • Don’t close out of the dscout mobile app. The dscout mobile app needs to be operating in your phone’s background for the upload to be successful.

Check out this article for more information on resolving media upload issues!

Was this article helpful?

35 out of 166 found this helpful
Have more questions? Submit a request