Password and login issues

Updating your password

If you’re logged into your account on the dscout mobile app, updating your password is simple. All you have to do is follow these steps:

1. Access your profile by tapping on the Profile section of your app.
2. Tap on Update Password.
3. Update your password here. Please note that your new password must be between 12-32 characters long and include at least one letter, one number, and one special character.

Forgot your password?

If you’re not logged in and have forgotten your password, follow these steps to reset your password.

1. Navigate to the Sign In screen of your app.
2. Tap on the Forgot Password? link and enter your email.
3. Hit Submit to send yourself a password reset link. It may take a few moments for the email to arrive in your email. Please make sure you also double check your spam folders for an email from participate@dscout.com with the subject [dscout] Reset password instructions.
4. Once you’ve opened the email, tap on the Change my password button.
5. Update your password here and tap the Change my password button to save. Please note that your new password must be between 12-32 characters long and include at least one letter, one number, and one special character.

Unlocking your account

If you’ve tried one too many times to log into your account unsuccessfully, we'll let you know if you have one more attempt before your account is locked. If we do lock your account, we'll send you an email with instructions on how to unlock it. To unlock your account, follow the steps below:

1. Search your inbox for an email from participate@dscout.com with the subject [dscout] Unlock Instructions. 
2. Once you've found it and opened the email, click on the Unlock my account button.
3. As soon as you click on the Unlock my account button, you'll be brought back to the log-in screen and your account will be unlocked. 
4. Reset your password by clicking on the Forgot your password? link (see above).