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Exclude responses from a media survey

If you notice a participant’s response isn’t particularly helpful, you may want to hide it from the rest of your data. This can keep you organized during analysis and ensure the data you share with your stakeholders is accurate and useful.

Note: Exclude responses at your own discretion. But if you suspect a participant intentionally provided an unhelpful response (if you believe they used AI when not prompted to, for example), you can report an issue with that response, too. For more information, see the Report an issue with a response section at the end of this article.

To exclude a response from a study:

  1. Navigate to the Responses tab of your study.

  2. Select Participants in the left sidebar.

  3. Select the participant whose response you want to exclude. The participant’s details are displayed in the right sidebar.
  4. Click the three-dot icon in the right sidebar.
  5. Select Exclude entry from data set. A confirmation modal is displayed.

  6. Click Exclude entry to confirm.

Now, the selected response is hidden. Hidden responses are not visible alongside the other responses in your study, either in the Questions view or the Participants view. Hidden responses are also excluded from any data you may export from Dscout.

When your study has hidden responses, you’ll see the View hidden entries icon at the top of your list of participants:

Re-include a response

If you no longer wish for a response to be hidden from your study, you can re-include it (or unhide it).

Note: If you have requested a refund for a response in your study, you will not be able to re-include it in your data set. For more information, see the Report an issue with a response section at the end of this article.

To re-include a hidden response in a study:

  1. Navigate to the Responses tab of your study.

  2. Select Participants in the left sidebar.
  3. Click the View hidden entries icon at the top of your list of participants. Your study’s hidden entries are displayed.

  4. Select the participant whose response you want to re-include. The participant’s details are displayed in the right sidebar.
  5. Click the three-dot icon in the right sidebar.
  6. Select Reinclude in my data set. A confirmation modal is displayed.

  7. Click Re-include entry to confirm.

Now, the selected response is once again included in your study. You’ll see it alongside the other responses, both in the Questions view and the Participants view. The response will also be included in any data you export from your study going forward.

Report an issue with a response

Dscout takes pride in the quality of our Scout Panel and our Partner Panels. So, we want to hear from you if you have concerns about the quality, honesty, or integrity of a participant’s response. You can report any concerns directly from your study.

Note: You can’t report responses to studies where you invited your own participants. It’s expected that you only recruit participants whose opinion you value and trust. If you have any questions, contact Dscout Support.

When reporting an issue, you can:

  • Request a refund on the participant’s payment (within seven days of receiving their response).
  • Exclude the participant’s response from your dataset.
  • Backfill the participant’s response by recruiting a new participant (within seven days of receiving the initial response).

To report an issue with a response:

  1. Navigate to the Responses tab of your study.

  2. Select Participants in the left sidebar.

  3. Select the participant whose response you want to report. The participant’s details are displayed in the right sidebar.
  4. Click the three-dot icon in the right sidebar.
  5. Select Report an issue. A confirmation modal is displayed.

  6. Select from the following issue types, then click Next:

    Issue type Possible reason
    Participant
    • Low effort.
    • Duplicate account.
    • Instructions not followed.
    • Potential Gen AI usage.
    • Dishonesty.
    • Off-topic content.
    • Inappropriate content.
    Technical
    • Incomplete or missing.
    • Low audio or video quality.
  7. Select a Reason.
  8. Enter a description of the issue.

  9. Select a resolution option:

    Option Description
    Exclude from my data set Hides the response from your data set. If needed, the response can be re-included in the future.
    Request refund (only available within seven days of receiving the response)
    • Hides the response from your data set.
    • Requests a refund on the participant’s incentive.
    Warning: You will permanently lose access to this response. This selection cannot be undone.
    Request refund and recruit additional participant (only available within seven days of receiving the response)
    • Hides the response from your data set.
    • Requests a refund on the participant’s incentive.
    • Recruits an additional participant to replace the report response.
    Warning: You will permanently lose access to this response. This selection cannot be undone.
  10. Click Submit.

Now, your report is sent to Dscout Support who will review the participant’s response and your requested action. Refunds are typically issued within seven business days. When backfilling a response, Dscout will automatically reopen your study or increase your participant limit as needed.

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