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FAQs + Troubleshooting

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  • Live Mobile FAQs for Researchers
  • In-Platform Screener + Express Approval Workflow
  • Can I do international research with dscout?
  • Screen Recording Guide for Researchers
  • How can I export my data?
  • Does the dscout app only work on iOS and Android?
  • Improving your Live call quality
  • Troubleshooting Live for researchers
  • Live Researcher FAQ
  • How do I re-open a scout?
  • How do I close a scout?
  • Troubleshooting firewall issues
  • How can I close my mission?
  • Media Limits
  • What if a scout's media isn't uploading?
  • Where is my external participant?
  • How do I open parts in Diary missions?
  • How do I add more scouts to my Diary mission?
  • What does a mission look like to a scout?
  • What is the difference between Manual and Automatic Missions?
  • How much should I pay scouts in a Live mission?
  • Who is my Account Owner?
  • Project review checklist
  • How do I mark a project complete?
  • How do I add someone to my project?
  • How much should I pay scouts in a Diary mission?
  • Can I supply my own participants?
  • What is the scout rating system in Recruit?

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