Message participants in an interview study
Once you’ve invited a participant to your study (or once they’ve signed up using your study webpage), you can message them from the Manage tab of the builder. Sending messages is helpful if you want to send reminders, thank-you notes, or other information before or after a participant’s actual interview session. Participants are notified of new messages both via email and in the Dscout app.
This article discusses messaging participants outside of an interview session. For information on messaging with a participant during a session, see Chat during an interview session.
Message individual participants
If you want to message a participant before or after their session, you can do so from within the builder. Here, you can also view your message history, including any messages the participant has sent to you.
To send a message to an individual participant:
Navigate to the Manage tab of your study. All participants who have been invited to or signed up for your study are displayed.
Find the participant you want to message.
Click the number in the Messages column of the desired participant. The messaging sidebar is displayed.
If no messages have been sent, you’ll see a dash (-) instead of a number.
Type your message in the text box. You can format your message in the following ways:
*bold*= bold_italic_= italic<https://examplelink.com>= https://examplelink.com[Sample link](https://examplelink.com)= Sample link
Click Message [participant name].
Now, your message is sent to the participant. They’ll be notified by email and through the Dscout app. You can view your message history in the messaging sidebar, including any responses from the participant.
Message participants in bulk
If you have a message to share with many participants, you can send it in bulk rather than sending it individually.
Messages sent in bulk are delivered individually to participants. Participants will not be able to see others' responses.
To message participants in bulk:
Navigate to the Manage tab of your study. All participants who have been invited to or signed up for your study are displayed.
Select the participants you want to message using the checkboxes beside their names. The bulk action toolbar is displayed.
Click Message in the bulk action toolbar at the top of the participant list. The messaging sidebar is displayed.
Type your message in the text box. You can format your message in the following ways:
*bold*= bold_italic_= italic<https://examplelink.com>= https://examplelink.com[Sample link](https://examplelink.com)= Sample link
Click Message selected scouts.
Now, your message is sent to your selected participants. They’ll be notified by email and through the Dscout app. You can view your message history in the messaging sidebar by selecting individual participants, including any responses from the participant.