> For the complete documentation index, see [llms.txt](https://help.dscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dscout.com/private-panels/integrations/qualtrics-integration/troubleshooting-the-qualtrics-integration.md).

# Troubleshooting the Qualtrics integration

If you run into issues when using the Qualtrics integration, refer to the errors below for advice on how to resolve them:

<details>

<summary>When setting up the integration, I get a <strong>Qualtrics token error</strong>.</summary>

If you see the following error when trying to set up the Qualtrics integration, you likely don't have the correct permissions in Qualtrics:

`Qualtrics token must belong to a Brand Administrator.`

<figure><img src="/files/Cfe3Gbdmuj8IswAGKxk1" alt="" width="563"><figcaption></figcaption></figure>

Work with the other members of your team to obtain the right level of access in Qualtrics (Brand Administrator). Or, have the team member who is already a Brand Administrator provide the details requested when setting up the integration.

</details>

<details>

<summary>When connecting a screener to my study, I get a <strong>generic error</strong>.</summary>

If you see the following error when trying to connect a screener to your Private Panels study, the issue likely originates on the Qualtrics side:

`Qualtrics integration error, please contact support.`

<figure><img src="/files/jN1BZVJ2rBIrqillR4zj" alt="" width="563"><figcaption></figcaption></figure>

Try again later, or contact Qualtrics Support if you need immediate help.

</details>

If the above guidance doesn't help, reach out to your Account Director or the [Dscout Support Team](mailto:support@dscout.com) for assistance.

**For more information on the Qualtrics integration, see the following resources:**

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>Set up the Qualtrics integration</td><td><a href="/pages/4skY09Vval3O9jbMS9TA">/pages/4skY09Vval3O9jbMS9TA</a></td></tr><tr><td>Connect a Qualtrics screener to a study</td><td><a href="/pages/SgS9WxxL5L42kzaCjxwA">/pages/SgS9WxxL5L42kzaCjxwA</a></td></tr><tr><td>View response data for a Qualtrics screener</td><td><a href="/pages/nh6V7xkw2aqk2nj9OIkv">/pages/nh6V7xkw2aqk2nj9OIkv</a></td></tr><tr><td>Configure custom fields in a Qualtrics screener</td><td><a href="/pages/T9oddC6lpugwt4BEOM8d">/pages/T9oddC6lpugwt4BEOM8d</a></td></tr></tbody></table>


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