> For the complete documentation index, see [llms.txt](https://help.dscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dscout.com/private-panels/integrations/salesforce-integration/troubleshoot-the-salesforce-integration.md).

# Troubleshoot the Salesforce integration

If you run into issues when using the Salesforce integration, refer to the errors below for advice on how to resolve them:

<details>

<summary>A <strong>Sync Error</strong> notification is displayed on the Integrations page with the tooltip: <code>Panel is not set, please re-configure and select a Panel.</code></summary>

The **Target panel** in the configured sync has been removed.

To resolve, open the **Configure sync** modal, then verify the selected **Target panel** still exists in your Private Panels account (or create/assign a new one).

</details>

<details>

<summary>A <strong>Sync Error</strong> notification is displayed on the Integrations page with the tooltip: <code>Contact List is not set, please re-configure and select a Contact List.</code></summary>

The **Salesforce list** in the configured sync has been removed.

To resolve, open the **Configure sync** modal, then verify the selected **Salesforce list** still exists in your Salesforce account (or create/assign a new one).

</details>

<details>

<summary>A <strong>Sync Error</strong> notification is displayed on the Integrations page with the tooltip: <code>Error running Salesforce sync</code></summary>

{% hint style="success" %}
**Tip:** This error is sometimes temporary. We recommend manually triggering a sync again to see if that's the case before referring to the guidance below.
{% endhint %}

This error may be caused by the following issues:

* A previously mapped Private Panels property was deleted. To resolve, open the **Configure sync** modal and re-map (or remove) the synced property.
* The type assigned to a synced Salesforce field changed. To resolve, open the **Configure sync** modal and re-map the field to a compatible Private Panels property. Alternatively, if possible, change the field type back in Salesforce.
* Salesforce permissions have changed for the user who initially configured the integration in your Private Panels account. To resolve, disconnect the integration and re-connect using another Salesforce account.

</details>

<details>

<summary>An error is displayed during initial setup: <code>You do not have permission to take this action.</code></summary>

This error is displayed to non-Admin users who attempt to connect Private Panels to Salesforce. To set up the integration, speak with one of your Private Panels admins.

</details>

If the above guidance doesn't help, reach out to your Account Director or the [Dscout Support Team](mailto:support@dscout.com) for assistance.

**For more information on the Salesforce integration, see the following resources:**

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>Set up the Salesforce integration</td><td><a href="/pages/65M8vcpXBVJzD9FUsE8K">/pages/65M8vcpXBVJzD9FUsE8K</a></td></tr><tr><td>Troubleshoot the Salesforce integration</td><td><a href="/pages/NSwT7iI7EZIZ4Sbf7Krx">/pages/NSwT7iI7EZIZ4Sbf7Krx</a></td></tr></tbody></table>


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