Custom domain for emails

Your panelists can receive emails from your company's domain, such as [e-mail].

Note: If you have not verified your email domain, you will be limited to sending 50 emails per campaign within a Study.

Create Email Domain

We'll need to verify that you own the domain you'd like to use, for example "abc-research.com". For our own account, this is what the Domains section looks like.

1

Navigate to the Settings page, scroll down to Email Domains, then click + Add domain.

2

Input your website or email domain name, such as abc-research.com.

3

You will now be shown a few DNS entries. Please forward them to your IT team in order to complete domain verification.

It may take anywhere from 1 hour to 24 hours for the new DNS entries to show up for our system to verify.

4

After the DNS entries are added, click Verify to finalize the process.

5

If the domain is now verified, proceed to the Create Sender Profile section below.

If you receive a DNS server error after adding records:

1

Confirm your records have propagated using a tool like dnschecker.org.

2

Copy and paste the domain name you want to verify.

3

Click the X to delete the current request.

4

Add the new domain again.

5

Verify the domain.

Create Sender Profile

Sender profiles are individual email addresses you'll use, for example "[e-mail]". This is what our own Sender Profiles section looks like.

Note: The Sender profiles section, including the Add sender profile button, are only displayed after you've added a custom domain.

1

Navigate to the Settings page, scroll down to Email Domains, then click + Add sender profile.

2

After the email domain has been verified and sender profiles have been created, your settings page will look like this:

After all is done, your mass emails will look like this:

Note: Private Panels was previously managed outside of Dscout, so you may see a different logo and URL in some places. If you have any questions, contact [e-mail].