> For the complete documentation index, see [llms.txt](https://help.dscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dscout.com/private-panels/panel-management/find-bounced-emails-and-spam-complaints.md).

# Find bounced emails and spam complaints

If your email is not sent successfully to panelists, it may have bounced or have been reported as spam. This means that the panelists didn't receive your email. If a panelist email bounced or was marked as spam, **our system will never send to them again**.

{% stepper %}
{% step %}
Go to **Panel Panelists**.
{% endstep %}

{% step %}
Click the **+ Add Filter** button.
{% endstep %}

{% step %}
Select **Email Status** from the drop-down options.
{% endstep %}

{% step %}
Choose **Spam Complaint** or **Bounce** in the pop-up.

A pop-up will appear. From here, tick the checkbox for either **Spam Complaint** or **Bounce**, or both.

![](/files/80ce0d0cdfa178d3db667b933fd7d54b27d0325d)
{% endstep %}

{% step %}
View the results in the table below.

After making the selections, the table below will display the results.
{% endstep %}
{% endstepper %}

For more information on Spam and Bounce emails, check out [this article](/private-panels/emailing-and-sms/email-faq.md).

{% hint style="info" %}
**Note:** Private Panels was previously managed outside of Dscout, so you may see a different logo and URL in some places. If you have any questions, contact <support@dscout.com>.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.dscout.com/private-panels/panel-management/find-bounced-emails-and-spam-complaints.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.