> For the complete documentation index, see [llms.txt](https://help.dscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dscout.com/private-panels/screeners/survey-email-not-found-err0005.md).

# Survey Email Not Found (ERR0005)

As a respondent taking a survey, if you see the error **Respondent email was not found when saving (ERR0005)**, here are things that could be causing this.

### Survey is not collecting email

**Scenario**

If your [survey status](/private-panels/screeners/survey-status.md) is set to **Anyone**, you [must collect an email](/private-panels/screeners/public-private-panels-survey-links.md). If you do not collect an email, there is no way for Private Panels to identify the respondent in your Panel.

**Solution**

Ensure your survey has a question that collects the respondent email ([how-to guide](/private-panels/screeners/public-private-panels-survey-links.md)), and uses **two-way sync** to link the value to the Email panel property.

### Disqualify logic before collecting email

**Scenario**

If you have logic set up in your survey, and you **disqualify** a respondent **before** collecting their email, you will get an error.

**Solution**

Move the question collecting the email before any disqualifying questions.

{% hint style="info" %}
**Note:** Private Panels was previously managed outside of Dscout, so you may see a different logo and URL in some places. If you have any questions, contact <support@dscout.com>.
{% endhint %}


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