If your firewall or network check is failing before a Live session, the reason could be your system’s firewall. Your firewall should allow outgoing UDP (user datagram protocol) to connect to your internet from Google Chrome or Microsoft Edge and allow return traffic in response.
Below are a set of options you can use to troubleshoot your firewall and connectivity issues:
Test on a different environment
If you’re not passing your firewall check having connectivity issues, you might be on a bad network. Try switching over to a more secure connection or use a different computer and try again.
Using a VPN? This may be the culprit as well. If possible, disable your VPN to see if this allows you to join the session using your usual device + WiFi network.
Temporarily disable your firewall
If you’re using an antivirus or firewall software, please work with your company's IT team to ensure that Chrome or Edge and dscout are trusted or allowed by these programs. If seeking help from your IT team isn't an option, send a note to our team (live@dscout.com) with the name of your firewall and/or anti-virus software or chat with our team; while we won't be the experts on your computer's security configuration, we'll be happy to help you research a solution!
Alternatively, you could temporarily disable your antivirus or firewall to see if this resolves the issue. You can simply disable your firewall and refresh your Live session page to see if you're able to pass the firewall check. Here are some general instructions for disabling your firewall on Mac and Windows computers: