Exclude a session from an interview study

If a session proves unhelpful or doesn’t contribute to your research, you can exclude it from your main data set. Excluding a session hides it from counts, exports, and summary charts. If you change your mind, you can re-include sessions at any time.

To exclude a session from a study:

1. Open the session from the Sessions tab of your study.
2. Click the Exclude session icon in the top right corner. A confirmation modal is displayed.
   
   
3. Click Exclude session to confirm.
   
   

Now, the session is hidden from the main data set of your study. You and your collaborators won’t see it alongside the other sessions on the Sessions tab. However, you can view all excluded sessions by clicking the Excluded sessions icon at the top of the Sessions tab:

Re-include a session

If you no longer wish for a session to be hidden from your study, you can re-include it (or unhide it).

To re-include a hidden session in a study:

1. Navigate to the Sessions tab of your study.
2. Click the Excluded sessions icon in the top right corner. All excluded sessions in your study are displayed.
   
   
3. Select the session you want to re-include. The session’s recording view is displayed.
4. Click the Re-include session icon in the top right corner. A confirmation modal is displayed.
   
   
5. Click Re-include session to confirm.
   
   

Now, the session is once again included in your study. You’ll see it alongside the other sessions on the Sessions tab, and it will also be included in any counts, exports, and summary charts going forward.

Report an issue with a session

If you have concerns about the quality, honesty, or integrity of a session, you can report those concerns directly from your study. Reported issues are reviewed by the Dscout Support team, who will take any necessary action as a result of your feedback.

To report an issue with a session:

1. Open the session from the Sessions tab of your study.
2. Click the Report an issue icon in the top right corner. The report an issue modal is displayed.
   
   

3. Select from the following issue types, then click Next:

   Issue type	Possible reason
   Participant	Excessive distractions. Duplicate account. Dishonesty. Inappropriate behavior. Unprepared for call.
   Technical	Low audio or video quality. Unable to join session.

4. Select a Reason.

5. Enter a description of the issue you experienced.

   Tip: To help us assist most effectively, please include timestamps of any issues present in your session recording (if applicable).

   
   

6. Click Submit.

Now, the session is hidden from your main data set and your feedback is sent to the Dscout Support team. They will take any necessary action (such as contacting the participant, if applicable) and reach out to you with any questions.