Make your research resonate with real moments from real customers, using Dscout's expansive media collection capabilities.
The Dscout platform offers a robust suite of media question types for screeners, usability tests, media surveys, and diary activities. These include photos, videos, screen recordings, and task questions. Media limits vary across Dscout products.
Screeners
- Participants can submit up to 1 photo and 1 video response
- Videos (selfie, outward facing, or screen recording) can be a max of 1 minute
- As a best practice, we do not recommend the use of screen recordings in screeners as they are often more personal, and may be difficult for less tech-savvy participants.
Media surveys
- Participants can submit unlimited photos. Each photo question in your study can collect a single photo. If you’d like to collect multiple photos, include a separate photo question for each photo upload. Participants cannot upload multiple photos to a single photo question.
- Media surveys can include up to 3 videos (selfie, outward facing, or screen recording) and can be a max of 2 minutes in length.
Usability tests
Desktop usability tests
- Desktop usability tests are continuously recorded, so there are no separate video or photo upload questions. Your study will capture the participant’s screen throughout the duration of the study. You can choose whether to record the participant’s face throughout the study.
- Alternatively, you may use the Talk Out Loud question type to approximate participants responding to a video prompt.
- Desktop usability tests can include up to 15 task questions.
Mobile usability tests
- Mobile usability tests are continuously recorded, so there are no separate video or photo upload questions. Your study will capture the participant's screen throughout the duration of the study.
- Mobile usability tests will record for up to 40 minutes. Anything after 40 minutes will not be recorded, even if your participants are still completing the study.
- Mobile usability tests can include up to 15 task questions.
Diary studies (mobile + desktop)
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Participants can submit up to 5 photos and 3 video responses per activity.
Note: Participants can only upload one photo per photo prompt. Include a unique photo prompt for each photo you'd like participants to upload, up to 5.
- Videos (selfie, outward facing, or screen recording) can be a max of 5 minutes
If you have surpassed the media limitations in a specific Dscout product, you will see a validation pop-up. You must remove the excess media before submitting your screener or study for review (screeners, usability tests, and media surveys) or launching your study (diary studies).
Pro tip! Media limits enforce the number of photos/videos a participants can submit in an entry, but does not dictate the total number of media prompts you can include in your screener, usability test, media survey, or diary entry script.
Use skip logic to split participants into multiple tracks of questions – each of which can have a unique video & photo questions.
In the example media survey above, participants A & B get skipped to different video prompts depending on their response to the multiple choice question. There are a total of six unique video prompts in this study, but since each participant only answers three videos in the course of completing their entry, this research design still fits within Dscout's media limits.