Claire

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Activity overview

Latest activity by Claire
  • Claire created an article,

    Question Stimuli

    You can now add visual stimuli at the question level in your screeners, Diary missions and Express missions. Attach images to questions to quickly receive feedback from scouts on new concepts or de...

  • Claire created an article,

    How can I export my data?

    Download your mission and screener data to manipulate it in other programs and share it out with stakeholders.  Just want to share a video or picture (or two)? Use public share links. Please note t...

  • Claire created an article,

    Improving your Live call quality

    If your call quality is poor, it's probably due to one or more participants having a poor internet connection. This can cause dropped calls, delays, and low-quality audio and video.  Read on for so...

  • Claire created an article,

    Troubleshooting Live for researchers

    Running into technical trouble with your Live session? We're here to help! Follow these troubleshooting steps to get your session back up and running: Re-joining a dropped session If you encounter ...

  • Claire created an article,

    Live Researcher FAQ

    Q. How long can a Live session last? There is no limit to the duration of a Live session. Researchers can talk to scouts as long as both parties would like!  Q. Are downloads required for researche...

  • Claire created an article,

    How do I re-open a scout?

    Perhaps you accidentally closed a scout out of your mission or maybe you intentionally closed the scout but have now decided to extend the deadline. You'll want to re-open the mission for the scout...

  • Claire created an article,

    How do I close a scout?

    Perhaps your scout has missed all 3 deadline extensions you’ve offered them. Or maybe your scout finished the mission early and you don’t want them to feel like they need to do more while they wait...

  • Claire created an article,

    How can I close my mission?

    Congrats on completing your study! Closing your mission brings you one step closer to deep-diving into your data. Follow these steps to close your mission: 1. Navigate to the Setup page within your...

  • Claire created an article,

    What if a scout's media isn't uploading?

    If any of your scouts are having trouble uploading entries, have them take a look at this comprehensive troubleshooting guide. (See an example message you can send participants below.) 90% of the t...

  • Claire created an article,

    Where is my external participant?

    Once you’ve invited your participants (scouts) and launched your mission, your next step is ensuring they get started. Use the Manage page to track their progress. If external participants get stuc...