Claire

 You can now add and preview visual stimuli at the question level in your screeners, diary studies, usability tests, and media surveys. Attach images to questions to quickly receive feedback from p...

 Download your mission and screener data to manipulate it in other programs and share it out with stakeholders.Just want to share a video or picture (or two)? Use public share links.Please note tha...

If your call quality is poor, it's probably due to one or more participants having a poor internet connection. This can cause dropped calls, delays, and low-quality audio and video. Below we've out...

Running into technical trouble with your interview session? We're here to help! Follow these troubleshooting steps to get your session back up and running: Re-joining a dropped session Problems wit...

Applies to Diary studies and interview studies In some cases, you may wish to prevent participants from submitting further entries in a Diary study or from scheduling additional live inter...

 Congrats on completing your study! Closing your mission brings you one step closer to deep-diving into your data.Note: Closing a mission is permanent and cannot be undone. Closing a Diary or Live ...

If any of your scouts are having trouble uploading entries, have them take a look at this comprehensive troubleshooting guide. (See an example message you can send participants below.)90% of the ti...

Once you’ve invited your participants and launched your mission, your next step is ensuring they get started. Use the Manage page to track their progress—a scout with an "Invited" flag has not yet ...

When building your mission, you have the option of opening activities (formerly known as "parts") to scouts automatically or manually. This setting cannot be changed once your mission is launched. ...

Once a mission is launched, and for as long as it’s open, you can return to the Setup page, then the “Invites” tab to add more scouts. Click "Add Scouts" to select additional scouts to invite from ...