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Pay incentives with Tango Card

Once your study has a Tango Card reward selected, you can pay participants the same way you'd pay them with any other method in Private Panels.

Note: For a walkthrough of every payment method available in Private Panels, see Pay incentives in Private Panels.

Pay participants

To pay participants with Tango Card:

1

Navigate to the study where you want to issue incentives.

2

Select the participants you want to pay using the checkboxes on the left of the page.

3

From the Bulk actions drop-down, select Pay respondents. The bulk pay modal is displayed.

4

From the Payment method drop-down, select Tango Card.

5

Review the Paying from line, which shows the funding account this payment will draw on and its current balance in Tango Card.

Note: This balance is read live from Tango Card, so it may take a moment to appear.

6

Enter the Amount each participant should be paid.

7

Click Confirm. The button shows the total you're about to send. For example, Confirm, pay $150.

Now, your payments are on their way. Paid participants show as Completed in your study, and the amount they were paid is listed in the Paid column.

What do participants see?

Participants receive an email from Tango Card at their Payment Email address, inviting them to claim the reward you selected for the study.

Tip: Participants can be notified at an address other than their primary email. To change it, update the Payment Email property on their profile. For more information, see Pay incentives in Private Panels.

Before you can confirm

The Confirm button stays disabled until everything a Tango Card payment needs is in place. Check the following if you can't submit a payment:

  • The study has a Tango Card reward selected. If it doesn't, you'll see a message pointing you to Study Settings. For more information, see Set up Tango Card for a study.

  • The study's incentive currency is USD. Tango Card payments are processed in USD only.

  • The funding account is selected. If your platform holds several accounts and the study hasn't chosen one, pick one in Study Settings.

  • Your Tango Card funding account has enough balance to cover the amount multiplied by the number of participants. If it doesn't, the payment is refused and the message tells you your current balance and what's needed.

For the exact messages and how to resolve them, see Troubleshoot the Tango Card integration.

Note: If a payment fails after you confirm it, that participant is returned to an unpaid state and marked Payment failed, and the person who sent the payment receives an email letting them know. You can then fix the cause and issue the payment again.

For more information on the Tango Card integration, see the following resources:

Set up Tango Card for a study

Set up the Tango Card integration

Troubleshoot the Tango Card integration