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Set up Tango Card for a study

Once Tango Card is connected to your organization, each study needs its own Tango Card reward before you can pay participants. If your Tango Card platform holds more than one funding account, you'll also choose which one the study pays from.

Note: Haven't connected Tango Card yet? Start with Set up the Tango Card integration.

Choose a reward and funding account

To set up Tango Card for a study:

1

Open the study you want to pay with Tango Card, then navigate to Study Settings.

2

Confirm the study's incentive currency is set to USD. Tango Card payments are processed in USD only.

3

Under Incentive, click the Tango Card Reward drop-down, then select the gift card you want to send participants.

Note: Rewards are pulled live from your Tango Card catalog, so the list can take a moment to load.

4

(If applicable) Click the Tango Card Funding account drop-down, then select the account this study should pay from.

Note: This drop-down only appears when your Tango Card platform has more than one usable funding account. If you have exactly one, payments draw from it automatically and there's nothing to choose.

Your selections save with the study, and they're used every time you pay participants in it.

What appears in the Reward drop-down?

Private Panels only lists Tango Card rewards it can safely send, because you enter the incentive amount yourself at payment time. A reward appears when it's:

  • Variable amount. Fixed-value gift cards (for example, a card that only comes in $25) are excluded, since they'd reject the amount you enter.

  • Priced in USD.

  • Active in your Tango Card catalog.

Rewards are listed as the brand followed by the reward name (for example, Amazon.com — Amazon eGift Card) and sorted alphabetically.

Tip: Missing a brand you expect to see? It most likely only offers fixed-value cards, or isn't priced in USD. Check the reward's details in your Tango Card portal.

What appears in the Funding account drop-down?

In Tango Card, a funding account is a budget that holds a balance and places orders. Private Panels lists the accounts on your platform that are:

  • Active. Inactive and frozen accounts are excluded.

  • Denominated in USD.

Accounts are listed by their display name in Tango Card, or by their account identifier when they don't have one.

For more information on the Tango Card integration, see the following resources:

Pay incentives with Tango Card

Set up the Tango Card integration

Troubleshoot the Tango Card integration