Sometimes life gets in the way of research—it happens! If you need to reschedule an interview session, you can do so from your study's Manage page. Any changes you make will automatically be reflected in an updated calendar invitation sent to the affected participant and your collaborators. (And if you cancel the session entirely, the invitation will be removed from their calendar, too.)
Note: Participants can reschedule their own sessions up until 24 hours before the session is currently scheduled. Within 24 hours of the session, they’ll need to reach out to you in order to reschedule.
To reschedule a session:
- Navigate to the Manage tab of your study.
- Find the participant whose session you need to reschedule.
- Click the three-dot icon beside their currently scheduled time.
- Select Edit session.
Select a new Date and Time for the session, either using the Time slots tab or the Manual tab.
Note: If you manually schedule a session, be sure to delete any available time slots the new time may overlap with. Otherwise, other participants will still see that time slot as available.- Click Confirm.
Now, you, the participant, and any other collaborators on the session will receive an updated calendar invitation for the session.
Tip: You can also reschedule sessions from the Calendar view of the Manage tab so you can get the full view of available time slots. Simply find the session, click the three-dot icon, and follow the same steps as above.