To prevent participants from scheduling further interview sessions, you can “close” them on the Manage tab of your study.
To close a participant in an interview study:
- Navigate to the Manage tab of your study.
- Find the participant you want to close.
- Click the three-dot icon beside the participant’s scheduled time.
- Select Close scout. A confirmation modal is displayed.
- Click Close scout to confirm.
Now, the participant will no longer be able to schedule interviews or take part in this mission.
Tip: We recommend sending any participants you “close” a message letting them know. To find example messages to spark inspiration, see Communicating with participants.
If you change your mind and wish to re-open a closed participant, you can do so from the Manage tab of your study.
To re-open a participant in an interview study:
- Navigate to the Manage tab of your study.
- Find the participant you want to re-open.
- Select the checkbox beside the participant’s name.
- Click Message at the top of the participant list. The messaging sidebar is displayed.
- Click Reopen scout in the messaging sidebar. A confirmation modal is displayed.
- Click Reopen to confirm.
Now, the participant is once again able to schedule interview sessions and take part in this study.