If your call quality is poor, it's probably due to one or more participants having a poor internet connection. This can cause dropped calls, delays, and low-quality audio and video. 

Below we've outlined some quick tips to help improve your call quality that both you and your scout can try!

Note: Observers' internet connections can also decrease call quality for active participants if you don't have Observer Optimization enabled. Observers should follow the same steps listed below.

  • Strong internet connection. Make sure you have a strong WiFi signal, or if possible, use a wired connection via ethernet cable.
  • Close other tabs and applications. Live relies on having plenty of your computer's bandwidth to support the call. File sharing applications, streaming audio or video, downloading files, or even just having another browser open are all things that can eat up bandwidth.
  • Plug in your laptop. If your device has low battery or is in power-saving mode, try plugging the laptop into a power source or switching it to maximum performance mode.

If network quality does not improve, consider ending this session and scheduling a follow-up for a time when all participants have access to a reliable, strong internet connection.


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