Live Researcher FAQ
Q. How long can a Live session last?
There is no limit to the duration of a Live session. Researchers can talk to scouts as long as both parties would like!
Q. Are downloads required for researchers or participants?
For Live desktop video interviewing, no downloads are required! For Live mobile sessions, scouts will need to download the dscout mobile app.
Q. Will scouts see my company info?
Nope, not unless you want them to! dscout conceals and protects your company’s identity. It’s up to you to tell scouts more about your company if you choose.
Q. How can I share stimuli?
You can pre-upload stimuli – images, videos, websites, PDFs, links and more – and create as many stim boards as you’d like, and reveal one board at a time to your participant with a click of a button. You’re in control to share the right stimulus at the right time, without having to manage assets during a call.
Q. Can I share prototypes, too?
Definitely! You can pre-load links to prototypes through stimuli boards, or send a link to a scout on the fly using the in-call chat function.
Q. How does screen sharing work?
Scouts or moderators are able to share their screen by installing a one-click Chrome extension found here.
You can begin screen sharing during your call by clicking the blue Start Screen Share button on the left.
When scouts share their screen, moderators can see a scout's screen and their webcam simultaneously. This means you can watch scouts’ candid reactions alongside their screens.
Researchers have the option of sharing their entire screen or just a specific application window or Chrome tab.
Q. Does Live work on mobile?
Yes! When setting up your mission, you will be able to choose between mobile or desktop, but not both, for your sessions. For more information specifically about Live mobile, feel free to check out this article.
Q. Can you use your own participants?
Absolutely! Bringing your own participants is simple. Just invite them to a Live (or Diary) mission via email to get started.
Q. Can you export video and notes from the conversation?
Video (with audio) and notes can be exported – along with transcripts and clips.
Q. Can my coworkers observe remotely during the interview?
You can invite project collaborators to join your Live session as an observer. Observers are visible to the call moderator and fellow observers, but scouts will not be aware that observers have tuned in. You'll be able to communicate with your observers through the built-in chat functionality.
Q. Is there technical support for participants?
Participants are supported with several resources to help ensure a high-quality interview. Scouts receive clear instructions to test their setup inside Live prior to joining a call to ensure their hardware and connection is working properly. We urge participants to test their setup well before a call, so we can offer direct support when needed. Scouts can always contact email@example.com for help.
Q. How do I schedule Live interviews with scouts?
You can schedule scouts manually or choose automatic scheduling to share a calendar of available time slots and let scouts book interviews directly.
Q. As a researcher, how do I find out about and keep track of scheduled sessions?
When a scout books a session, you will receive an email notification. Scheduled sessions are also visible in the scout management page of your Live mission. You can add scheduled sessions straight from the scout management page to your Google or Outlook calendar.
Q. Can multiple scouts join the same session for a “focus group” experience?
Live sessions are currently 1:1.
Q. Is transcription automatic?
Yes! Interviews are automatically transcribed during the session, and available to you a few moments after your session concludes.
Q. Can I use international scouts, and what languages are supported with transcription?
Scouts are available internationally, and you can bring your own participants from anywhere. Transcripts are only available in English at this time.
Q. What are the platform requirements for using Live?
Live desktop is built for the Google Chrome browser on computers for both scouts and researchers. Scouts will need to have a working webcam and microphone, as well as have strong access to wifi. With Live mobile, scouts can join the session using the dscout app on their phone with no additional requirements. However, even with Live mobile, the moderators and any observers on the call will still have to join using a desktop/laptop computer.
Q. How can I learn about pricing for my Live project?
Live is offered only with an active dscout subscription, and is not offered as a standalone or for one-off projects. Subscriptions are configurable for teams of all sizes, from one researcher to hundreds. To explore the live solution or get a pricing quote that meets our needs, contact our sales team!